Our long relationship with BPA demonstrates the importance we place on compliance and on offering exemplary and ethical service. It is very much a partnership; we value their input in ensuring our guidelines are being implemented and in defining the criteria that need to be met.

Director of Distribution & Partnerships, Dignity

Services

Quality enabled business transformation

At BPA Quality we offer a range of Managed Quality Assurance Services all aimed at enhancing service delivery and engaging customers.

Our clients value our ability to connect multi-channel customer experience measurement to clear, tangible actions at every level and deliver profitable change.

We provide our clients with the data, trends and actionable insight they need to make critical business decisions regarding their customer engagement and people development strategies.

Our specialist teams are dedicated to helping organisations develop highly effective interactions with their customers whichever contact channel they select. We understand our clients’ challenges because we’ve been there ourselves. Our teams are experts in Managed Quality Assurance Services and also have vast Contact Centre Operations experience across multiple industry sectors, including travel, utilities, financial services, leisure, transport and telecoms.

Independent
Quality
Assurance

READ MORE

Quality
Experience Software

READ MORE

Training, Coaching
& Development

READ MORE

Analytics &
Augmented Intelligence

READ MORE

Quality
Effectiveness Audit

READ MORE

Mystery
Shopping

READ MORE

Quality
Consulting

READ MORE

Interested in finding out more?

Get in touch