
Insurance Collections Bureau
As well as improving the customer experience, our work with USwitch also had an impact on sales performance; demonstrated by an increase in sales of 12% year-on-year across two outsourced call centres.
As well as improving the customer experience, our work with USwitch also had an impact on sales performance; demonstrated by an increase in sales of 12% year-on-year across two outsourced call centres.
Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.
Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.
BPA Quality’s EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four pillars of an effective quality framework in a multilingual contact centre.
As well as improving the customer experience, our work with USwitch also had an impact on sales performance; demonstrated by an increase in sales of 12% year-on-year across two outsourced call centres.
Our work with Dignity helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards.
These quick tips help combat stress, increase positivity and improve our wellbeing with self-care, and can be done anywhere, any time.
The NHS has created a wonderful ‘five steps to mental wellbeing’ graphic to help us stay calm, balanced and centred during these tricky times.
As we move into unprecedented times, many of us are finding ourselves working from home for the first time. Here are our tips to find the perfect work-life balance.