Webinar: Using Quality Management to create a new, improved normal
Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.
Health & Wellbeing
Special Interest Group: Exploring Empathy
Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.
Why the Three Peaks Challenge benefits mental health in the workplace
Elle Neal, BPA Quality Project Manager and advocate for mental health in the workplace shares her story of the Three Peaks Challenge.
Team BPA Quality smash the Three Peaks Challenge
It’s just over a week since 21 team members from BPA Quality took on the Three Peaks Challenge. Here, Team BPA share their stories.
Business Games brilliance at BPA Quality
Elodie Miege-Prue, Independent Quality Evaluator, has spearheaded our involvement in the amazing Bigwave Business Games.
Workplace wellbeing at the heart of business
There’s no denying that workplace wellbeing is in the spotlight more than ever – and quite rightly so. So what can we do to help?
Our Mental Wellbeing Story
Our vision is to create a mentally healthy workplace with an engaged workforce that is productive, resilient and positive, as well as an open culture.