BPA News

Webinar: Using Quality Management to create a new, improved normal

Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.

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Special Interest Group: Exploring Empathy

Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.

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Podcast: The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Centre Setting

BPA Quality’s EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four pillars of an effective quality framework in a multilingual contact centre.

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International Week Of Happiness at BPA Quality

With International Week of Happiness at Work currently underway, HR Director Judith Yates looks at how we put people at the heart of all we do.

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Why the Three Peaks Challenge benefits mental health in the workplace

Elle Neal, BPA Quality Project Manager and advocate for mental health in the workplace shares her story of the Three Peaks Challenge.

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Team BPA Quality smash the Three Peaks Challenge

It’s just over a week since 21 team members from BPA Quality took on the Three Peaks Challenge. Here, Team BPA share their stories.

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Business Games brilliance at BPA Quality

Elodie Miege-Prue, Independent Quality Evaluator, has spearheaded our involvement in the amazing Bigwave Business Games.

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Our Mental Wellbeing Story

Our vision is to create a mentally healthy workplace with an engaged workforce that is productive, resilient and positive, as well as an open culture.

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