Never has delivering a quality experience to your customers been more important. Today’s customers have increased expectations around the ease and level of service delivered to them by your business, across multiple channels. Meeting these increased expectations is now a strategic differentiator.
At BPA, our 30+ years of experience in contact centre quality means that we fully understand that focussed quality evaluation, insight and assurance has the power to transform the performance of your contact centre and the wider business:
BPA Quality has analysed and evaluated many millions of customer contacts across 48 languages and multiple industries, giving us unique insights into what it takes to deliver exceptional effortless omnichannel customer experience.
We provide our clients with the data, trends and actionable insight they need to make critical business decisions on customer engagement and people development strategies.
Our specialist teams are dedicated to helping organisations hold highly effective interactions with their customers whichever contact channel they select. We understand our clients’ challenges because we’ve been there ourselves. Our teams are experts in Managed Quality Assurance Services and also have vast Contact Centre Operations experience across multiple industry sectors.
Find out the latest thinking in customer experience & quality and ensure you are never behind the curve by partnering with us.
Enhance your business with our expert analysts to benefit from targeted insight and actionable feedback that drives business transformation.
Still using excel or not getting the best out of your current quality system ? We can provide our cutting-edge quality software – designed by quality experts for quality people – see what’s possible !
We can deploy our expert trainers who can train your existing teams across a range of topics teaching them best practice and ensuring it is embedded.
We can assess your current quality framework & processes against best practice to provide you with a roadmap to excellence.
Harness the power of our hosted speech analytics to enhance your business and turn data into actionable insight.
We can conduct mystery shopping into your centre to test specific scenarios.
Develop your QA vision and strategy, improve performance, and focus on achieving specific business outcomes with our specialist consultants.
Enhance your business with our expert analysts to benefit from targeted insight and actionable feedback that drives business transformation.
Still using excel or not getting the best out of your current quality system ? We can provide our cutting-edge quality software – designed by quality experts for quality people – see what’s possible !
We can deploy our expert trainers who can train your existing teams across a range of topics teaching them best practice and ensuring it is embedded.
We can assess your current quality framework & processes against best practice to provide you with a roadmap to excellence.
Harness the power of our hosted speech analytics to enhance your business and turn data into actionable insight.
We can conduct mystery shopping into your centre to test specific scenarios.
Develop your QA vision and strategy, improve performance, and focus on achieving specific business outcomes with our specialist consultants.
As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.
We look at how to provide faultless assistance to vulnerable customers under a variety of different circumstances within the contact centre environment.
As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.
We look at how to provide faultless assistance to vulnerable customers under a variety of different circumstances within the contact centre environment.
